ADSL (Asymmetric Digital Subscriber Line) is a technology for transmitting digital information at a high bandwidth on existing phone lines to homes and businesses. Unlike regular dial-up Internet services, ADSL provides continuously available, "always on" connection. ADSL is asymmetric in that it uses most of the channel to transmit downstream to the user and only a small part to receive information from the user.

ADSL can reach speeds of up to 30 times faster than your conventional dial-up modem. For example, your conventional dial-up modem will transmit data to the user at 50 kilobits per second, where a 1.5/256 ADSL Broadband connection will transmit data to the user at 1.5 megabits per second -30 times faster than your dial-up modem!

This allows you to access more information, more quickly, without stopping you from using your telephone at the same time or having to dial-up every time your connection drops out.

The ADSL broadband service makes use of your existing telephone line by splitting the line into two channels, one for voice and the other for the high-speed data connection. The high-speed data connection uses a higher frequency range not used in normal voice communications. Ultimately, ADSL 'squeezes' more capacity out of the same telephone line without interfering with your normal telephone services.

Some of the benefits of the Broadband ADSL service are:

• Faster Downloads

• Use your telephone whilst using the Internet.

• Always-on connection - No dropouts!

• Up to 30 times faster than a standard modem dial-up connection.

• Low fixed cost with no Internet call charges.

All this adds up to 'Frustration Free Internet'

You can sign-up to our ADSL Broadband by using our on-line sign-up form located here. This form will calculate all your costs for the service including hardware. Please make certain that the details you enter match your Telstra phone account details, including name and address.

Alternatively you can sign-up over the phone with the assistance of one of our friendly sales staff by calling us on 02 4329 2142.

Once signed up we will keep you updated via e-mail on the process of your application including an installation date.

Installation of Broadband usually takes up to 21 days, although most applications will be completed within 5 working days. Unfortunately, in a small number of cases, a waiting time of more than 21 days is involved.

If your application for ADSL service is rejected we will send you an email, we do not access any funds from oyur credit card till the process has been approved and you are connected. If you believe that you have not received your refund, please contact our billing department on 02 4329 2142

Your hardware including modems and line filters will be sent from Modem Distribution to the address on your application form. Your hardware order will be placed once a date has been set to provision your ADSL.

The following operating systems are supported by hardware and services supplied by Central Coast Region Online:

• Windows 98

• Windows Millenium

• Windows 2000

• Windows XP

• Windows Vista

• Macintosh OS 8

• Macintosh OS 9

• Macintosh OS X

Central Coast Region Online Broadband ADSL may work on other operating systems however Central Coast Region Online cannot guarantee this, or give helpdesk support on this software.

If you wish to cancel your application after it has been submitted to our wholesaler and prior to the service being installed, a fee of $200.00 (inc GST) will be charged.

Maybe. Central Coast Region Online offer 2 installation options to our customers upon having Broadband ADSL service connected, these are:

Customers who would like to install the ADSL hardware themselves can do so by selecting the Self-Installation option. Once your Broadband ADSL service is connected, the hardware required to perform the installation will be sent via courier and will arrive at the customer premises within 2-5 days.

Customers who would prefer to have a technician perform the installation on their behalf, will need to select the On-Site Installation option. This also applies to customers who require new phone points to be installed, relocation of existing phone points and the installation of a central splitter. Additional charges will apply for an On-Site Installation, contact us for a quote.